Field Notes
Blog
What we've learned building real products — not thought leadership, not vendor content. Operational detail from things that actually shipped.
Part: 2. How AI Reduced Manual Driver Verification by 75% — Operations Case Study
Part 2 of the driver verification story: how we moved document and car photo checks from a flat human support queue into an AI-first verification flow with human fallback.
Why We Built BugBlockBot in a Week Instead of Paying ClickUp $300 a Month
Bug reports were living in messenger chats, the team was still paying for ClickUp, and too much work was disappearing between the two. So we built BugBlockBot in a week.
How AI Reduced Manual Driver Verification by 75% — Operations Case Study
A mobility platform had 20 people manually verifying drivers. We redesigned the workflow with AI-assisted triage and brought it down to 5 reviewers — without removing human control.
How to Integrate AI Into an Existing Product Without Rewriting Everything
The practical guide to adding AI to legacy systems. Find the highest-leverage insertion points, add guardrails, ship incrementally.
Mobile Performance: The Metrics That Actually Kill Retention
Most performance guides obsess over benchmarks users never notice. This one focuses on the three measurements that directly predict whether someone opens your app a second time — and what to do when the numbers are bad.